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GENERAL BOOKING AND STAY TERMS OF CONDITION:
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WE STRONGLY URGE YOU
TO PRINT THE FOLLOWING PAGES AND BRING THEM
WITH YOU UPON ARRIVAL AT OUR OFFICE OR AT THE PROPERTY.
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Before having a look
at our offers, please spend a moment reading the following information.
They will not only help you to make better use of our on-line
catalogue but also to prevent those kind of discrepancies that
might contradict with what is mainly wished from a holiday:
comfort and relaxation.
The following directions constitute the main rules which regulate
the relationship between our companies: - LIVING S.R.L. (titular
of the authorization, n° 333/02, for the mediation of estate
and issued from the Camera di Commercio di Terni) - GES TER
of EGIZI MAURO (owner of the trade marks Umbria for YouŽ -
Italia for YouŽ -Ville & Casali d'Umbria Ž and of the web-site
www.umbriaforyou.com for
the trade of the service) and you, our clients.
For what is not provided in these following paragraphs, should
be referred it will refer exclusively to the Civil Law of the
Italian Republic which regulate the lease relationships of the
estate and the laws in this matter, in force at the moment of
the lease. For any controversy the competent court is the one
in Terni, Italy.
The guest is requested to read carefully the property description
file on the web-site www.umbriaforyou.com,
afterwards he/she will have to fill-in the whole form "ask
info" that he/she can find at the following address:
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http://www.umbriaforyou.com/inglese/ask_for_info.htm |
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We would like to inform you that all personal
details in the form will be kept in the strictest confidence
and they will not be disclosed to third parties according to
the privacy act.
If any personal details are not provided, such as a contact
telephone number, this may cause some discrepancies with the
regular service. |
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CHARACTERISTICS OF
THE PROPERTIES |
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Usually the rooms as well as the
apartments or other type of premises display characteristics
different from the usual, as far as concerns room spaces and
standard of reception . In fact, in the majority of the cases
they have been realized through restoration that keeps the original
structure of antique villas, small medieval hamlets, farm houses,
castles or country houses, etc. Choosing a self-catering option
you will find fully furnished kitchens and will also be supplied
with enough utensils suitable for the maximum number of guests.
Each property is supplied with linen for the kitchen, bathroom
and bedroom and in some cases (upon request) a private daily
cleaning or cooking service is also available. Some properties
require the extra payment of some comforts such as GPL or gas
(generally only in winter time), electricity, telephone, fire
wood, cleaning service, etc. The client is requested to always
read carefully the description file of each single property
in order to verify whether or not the total amount includes
or not the above mentioned services, as well as weather the
prices are per week, per day or per person, etc. Being pure
reimburse costs, such burdens are exempted from any type of
receipt for purpose of revenue; their total amount will be calculated
at the end of the stay according to the rates in force at that
moment of the lease. Only the LIVING S.R.L. or GES TER S.A.S.
staff or their delegates are authorized to receive money from
the guests, nothing is owed to keepers such as gardeners, cleaners,
etc. unless under expressed authorization of the above mentioned
Companies.
Usually swimming-pools are open from June until September,
in some cases in May as well; they are always inclusive of cleaning
and maintenance service and enough utensils. The client is always
required to verify the opening periods. It is also good
to know that the location of our properties, in the majority
of the cases, are in the country side, therefore the use of
a car may turn out to be necessary for going shopping, moving,
etc. |
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TERMS OF BOOKING |
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In case, after having visited our
web-site the client shall decide to book one of the properties,
firstly he/she will have to check the availability with our
office where the booking is hold. If the property turns out
to be available for the period requested we cannot consider
the booking valid, until the client has paid 30% of the total
amount of the stay, which will be considered a booking fee that
he/she will loose if he/she cancels the booking. The balance
of the stay will have to be paid in:
- Within 12:00 am of the 30th day antecedent the arrival (including
the day of arrival), for what concerns the high season periods;
- Within 12:00 am of the 15th day antecedent the arrival (including
the day of arrival) for what concerns the low season periods.
In case we receive the request only a few days before the day
of arrival (within 15 days before), the client will be obliged
to pay-in the total amount of the stay. Any miscarriage or inexactness,
due to the type of system adopted such as Bank or Post, etc.
that may happen with the payments will be made up by the client
on the arrival. The payment of the stay can be made also through
credit cards and debit cards, upon permit of LIVING s.r.l. or
GES TER s.a.s. |
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BANK FEES |
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Since we are Real Estate agents,
we must pass the payment that guests send to us directly to
the owners of our rental properties, which require from us to
make a payment in Euro and fixed prices, given that they work
with several agencies (like hotels, all guests pay the same
amount). Our Bank fees are 5.16 euro as fix fee plus 0.09% on
the amount. Receiving our income from commissions in order to
avoid loosing part from them, and due to the exchange rates
between currencies or expenses deriving from our clients way
of payment, we require the balance at your arrival. We reserve
the right to show you the receipt of the amount in Euro that
we have received from our Bank and ask you to pay a possible
difference of money on the amount requested. |
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ARRIVAL AND DEPARTURE |
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Before entering the property the clients are
required to show a valid ID card or passport. For families
it is sufficient only the ID of one member and the details
of the date and place of birth of the rest of the family.
The stays start and finish on Saturday, minimum
for one week, with the exception of particular cases that
have to be agreed with our booking office. The room, the apartment
or house keys will be handed over between 2 p.m. and 4 p.m.;
on the day of departure they will have to be returned by within
10 a.m. Any change of the date of the time of arrival will
have to be communicated to our office "Umbria for You" and
it will have to be approved from us, at least three days in
advance. In case of an unexpected delay on the day of arrival,
the client is requested to inform by us calling on one of
the following telephone numbers: +39 0744 945 005, +39 0744
933 488, +39 335 329 380 or +39 333 30 43 240 (for English).
If the delay is not communicated, the property owner, or a
delegate or "Umbria for You" decline any reliability for eventual
delay in the handing over of the premises.
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SECURITY DEPOSIT |
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On arrival the client will be required to leave a deposit
which, in absence of any damages, will be reimbursed before
leaving in the same method that has been given; with the exception
of Bank cards that will be given back through Bank cheques
or cash. The estimate of eventual damages will be calculated
with unobjectionable judgement of the Owner/Manager of the
property or by the GES TER Staff.
If for any reason, even though not depending on the owner,
it shall happen that electricity or water supply are cut off
or imponderable events get impossible the stay of the client/s
in the property, upon request on his/her behalf can decide
to interrupt the stay and will be reimbursed the amount that
allows the price of the days that he/she hasn't spent.
In case of breach of contract on the Owner/Manager's behalf,
which should have consequences on the staying and the guests
reception, he/she will be obliged to pay to the clients a
refund of the amount paid-in or to transfer them to an equivalent
property or one of a higher standard.
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WEEK-END or PERIODS
SHORTER THAN A WEEK |
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There are several properties that
offer profitable packages for the week end (three days and two
nights) only in low and medium season periods. It is compulsory
to ask such availability first to our office. The prices published
which refer to a week stay do not give any right to deduct a
quote per night. It is obligatory to ask the amount of the stay
per night to our office. |
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CAR NO-PROBLEM |
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Our Company offers the possibility
through our collaborators to rent a car that can be with or
without a driver, upon express request of our customers; transfers
from and to the chosen property, from and to Lazio/Umbria/Tuscany
Airports or railways stations. |
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PETS |
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Not all the premises allow pets. For
this reason we strongly advice the clients to indicate their
preferences at the moment of the booking, in order to avoid
unpleasant inconveniences and no possibility of entering the
facility. |
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ASSISTANCE |
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"Umbria for You" provides
personal Assistance through local telephone numbers that you
can use in case of any need or information during your holiday. |
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DESCRIPTION FILES
ON OUR WEB-SITE |
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The present catalogue has been realised
with the best attention, so that descriptions coincide exactly
with what is guaranteed by the service supplier. If any property
description change after publication on our web-site catalogue
"Umbria for You" we will do our best to update the catalogue
but we cannot be held responsible for errors. However, it is
our attention to assist our customers in the best way possible,
to avoid any inconvenience to the holiday. |
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WE STRONGLY URGE
YOU TO PRINT THE FOLLOWING PAGES AND BRING THEM
WITH YOU UPON ARRIVAL AT OUR OFFICE OR AT THE PROPERTY.
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