| |
| |
|
|
| |
|
|
| |
|
|
| |
GENERAL
BOOKING AND STAY TERMS OF CONDITION:
|
|
| |
|
|
| |
WE STRONGLY URGE YOU TO PRINT THE FOLLOWING
PAGES AND BRING THEM
WITH YOU UPON ARRIVAL AT OUR OFFICE OR AT THE PROPERTY. |
|
| |
|
|
| |
Before having a look at our
offers, please spend a moment reading the following information.
They will not only help you to make better use of our on-line
catalogue but also to prevent those kind of discrepancies
that might contradict with what is mainly wished from a holiday:
comfort and relaxation.
The following directions constitute the main rules which regulate
the relationship between our companies: - LIVING S.R.L. (titular
of the authorization, n° 333/02, for the mediation of estate
and issued from the Camera di Commercio di Terni) - GES TER
of EGIZI MAURO (owner of the trade marks Umbria for YouŽ -
Italia for YouŽ -Ville & Casali d'Umbria Ž and of the web-site
www.umbriaforyou.com for the
trade of the service) and you, our clients.
For what is not provided in these following paragraphs, should
be referred it will refer exclusively to the Civil Law of
the Italian Republic which regulate the lease relationships
of the estate and the laws in this matter, in force at the
moment of the lease. For any controversy the competent court
is the one in Terni, Italy.
The guest is requested to read carefully the property description
file on the web-site www.umbriaforyou.com,
afterwards he/she will have to fill-in the whole form "ask
info" that he/she can find at the following address:
|
|
| |
http://www.umbriaforyou.com/inglese/ask_for_info_long.htm |
|
| |
We would like to inform you
that all personal details in the form will be kept in the
strictest confidence and they will not be disclosed to third
parties according to the privacy
act.
If any personal details are not provided, such as a contact
telephone number, this may cause some discrepancies with the
regular service.
|
|
| |
|
|
| |
CHARACTERISTICS OF
THE PROPERTIES |
|
|
|
|
| |
Usually the rooms as well
as the apartments or other type of premises display characteristics
different from the usual, as far as concerns room spaces and
standard of reception . In fact, in the majority of the cases
they have been realized through restoration that keeps the
original structure of antique villas, small medieval hamlets,
farm houses, castles or country houses, etc. Choosing a self-catering
option you will find fully furnished kitchens and will also
be supplied with enough utensils suitable for the maximum
number of guests. Each property is supplied with linen for
the kitchen, bathroom and bedroom and in some cases (upon
request) a private daily cleaning or cooking service is also
available. Some properties require the extra payment of some
comforts such as GPL or gas (generally only in winter time),
electricity, telephone, fire wood, cleaning service, etc.
The client is requested to always read carefully the description
file of each single property in order to verify whether or
not the total amount includes or not the above mentioned services,
as well as weather the prices are per week, per day or per
person, etc. Being pure reimburse costs, such burdens are
exempted from any type of receipt for purpose of revenue;
their total amount will be calculated at the end of the stay
according to the rates in force at that moment of the lease.
Only the LIVING S.R.L. or GES TER S.A.S. staff or their delegates
are authorized to receive money from the guests, nothing is
owed to keepers such as gardeners, cleaners, etc. unless under
expressed authorization of the above mentioned Companies.
Usually swimming-pools are open from June
until September, in some cases in May as well; they are always
inclusive of cleaning and maintenance service and enough utensils.
The client is always required to verify the opening periods.
It is also good to know that the location of our properties,
in the majority of the cases, are in the country side, therefore
the use of a car may turn out to be necessary for going shopping,
moving, etc.
|
|
| |
|
|
| |
TERMS OF BOOKING |
|
|
|
|
| |
In case, after having visited
our web-site the client shall decide to book one of the properties,
firstly he/she will have to check the availability with our
office where the booking is hold. If the property turns out
to be available for the period requested we cannot consider
the booking valid, until the client has paid 30% of the total
amount of the stay, which will be considered a booking fee
that he/she will loose if he/she cancels the booking. The
balance of the stay will have to be paid in:
- Within 12:00 am of the 30th day antecedent the arrival (including
the day of arrival), for what concerns the high season periods;
- Within 12:00 am of the 15th day antecedent the arrival (including
the day of arrival) for what concerns the low season periods.
In case we receive the request only a few days before the
day of arrival (within 15 days before), the client will be
obliged to pay-in the total amount of the stay. Any miscarriage
or inexactness, due to the type of system adopted such as
Bank or Post, etc. that may happen with the payments will
be made up by the client on the arrival. The payment of the
stay can be made also through credit cards and debit cards,
upon permit of LIVING s.r.l. or GES TER s.a.s.
|
|
| |
|
|
| |
BANK FEES |
|
|
|
|
| |
Since we are Real Estate agents,
we must pass the payment that guests send to us directly to
the owners of our rental properties, which require from us
to make a payment in Euro and fixed prices, given that they
work with several agencies (like hotels, all guests pay the
same amount). Our Bank fees are 5.16 euro as fix fee plus
0.09% on the amount. Receiving our income from commissions
in order to avoid loosing part from them, and due to the exchange
rates between currencies or expenses deriving from our clients
way of payment, we require the balance at your arrival. We
reserve the right to show you the receipt of the amount in
Euro that we have received from our Bank and ask you to pay
a possible difference of money on the amount requested.
|
|
| |
|
|
| |
SECURITY DEPOSIT |
|
|
|
|
| |
On arrival the client will
be required to leave a deposit which, in absence of any damages,
will be reimbursed before leaving in the same method that
has been given; with the exception of Bank cards that will
be given back through Bank cheques or cash. The estimate of
eventual damages will be calculated with unobjectionable judgement
of the Owner/Manager of the property or by the GES TER Staff.
If for any reason, even though not depending on the owner,
it shall happen that electricity or water supply are cut off
or imponderable events get impossible the stay of the client/s
in the property, upon request on his/her behalf can decide
to interrupt the stay and will be reimbursed the amount that
allows the price of the days that he/she hasn't spent.
In case of breach of contract on the Owner/Manager's behalf,
which should have consequences on the staying and the guests
reception, he/she will be obliged to pay to the clients a
refund of the amount paid-in or to transfer them to an equivalent
property or one of a higher standard.
|
|
| |
|
|
| |
CAR NO-PROBLEM |
|
|
|
|
| |
Our Company offers the possibility
through our collaborators to rent a car that can be with or
without a driver, upon express request of our customers; transfers
from and to the chosen property, from and to Lazio/Umbria/Tuscany
Airports or railways stations.
|
|
| |
|
|
| |
PETS |
|
|
|
|
| |
Not all the premises allow
pets. For this reason we strongly advice the clients to indicate
their preferences at the moment of the booking, in order to
avoid unpleasant inconveniences and no possibility of entering
the facility.
|
|
| |
|
|
| |
ASSISTANCE |
|
|
|
|
| |
"Umbria for You"
provides personal Assistance through local telephone numbers
that you can use in case of any need or information during
your holiday.
|
|
| |
|
|
| |
DESCRIPTION FILES
ON OUR WEB-SITE |
|
|
|
|
| |
The present catalogue has
been realised with the best attention, so that descriptions
coincide exactly with what is guaranteed by the service supplier.
If any property description change after publication on our
web-site catalogue "Umbria for You" we will do our best to
update the catalogue but we cannot be held responsible for
errors. However, it is our attention to assist our customers
in the best way possible, to avoid any inconvenience to the
holiday.
|
|
| |
|
|
| |
WE STRONGLY URGE YOU TO PRINT THE FOLLOWING
PAGES AND BRING THEM
WITH YOU UPON ARRIVAL AT OUR OFFICE OR AT THE PROPERTY. |
|
| |
|
|
|
|
|